Privacy Policy

Last updated: April 26, 2026

Ausbelle Trading Inc, doing business as Ausbel Health (“we,” “us,” or “our”), operates the Ausbel Health platform at ausbel.com. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our platform.

1. Information We Collect

1.1 Clinic Account Information

When you register, we collect: clinic name, address, phone number, email address, NPI number, and Tax ID (EIN or SSN). This information is used to set up your account and, where applicable, to facilitate insurance transactions on your behalf.

1.2 Patient Information

Clinics enter patient data including: names, dates of birth, phone numbers, email addresses, insurance information, and health-related information such as treatment notes, diagnoses, and billing records. This data is entered and managed by the clinic. Ausbel Health processes this data on behalf of the clinic as a Business Associate under HIPAA.

1.3 Appointment and Scheduling Data

We collect appointment dates, times, service types, and practitioner assignments to provide scheduling services.

1.4 Payment Information

Clinic subscription payments are processed by Stripe. We do not store credit card numbers. Patient payment records (copays, balances) are recorded for bookkeeping purposes but patient payments are not processed through our platform.

1.5 Usage Data

We collect standard usage data including browser type, device information, pages visited, and feature usage to improve our platform.

1.6 Google Calendar Data

If you connect Google Calendar, we access your calendar to create, update, and delete appointment events. Calendar events only include appointment date/time, patient first name, and visit type. We do not access or store other Google account data.

2. How We Use Information

We use collected information to:

Provide and maintain the Ausbel Health platform
Process insurance eligibility checks and claims on behalf of clinics
Send appointment reminders and notifications via SMS and email
Generate AI-powered treatment summaries and billing code suggestions
Provide customer support
Improve our platform and develop new features

3. HIPAA Compliance

Ausbel Health operates as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). We enter into a Business Associate Agreement (BAA) with each clinic during onboarding. Protected Health Information (PHI) is:

Encrypted in transit (TLS 1.2+) and at rest (AES-256)
Stored on HIPAA-compliant infrastructure (Amazon Web Services)
Accessible only to authorized clinic staff based on role-based permissions
Subject to automatic session timeout
Never sold to third parties
Never used for advertising

4. Third-Party Services

We use the following third-party services to operate our platform:

Amazon Web Services (AWS): Cloud infrastructure, database, file storage, AI services, email, and SMS
Stedi: Insurance eligibility verification and claims processing
Stripe: Clinic subscription billing
Vercel: Application hosting
Google Calendar API: Optional calendar synchronization

Each third-party provider has been selected for their security practices and, where applicable, HIPAA compliance. We maintain appropriate agreements with each provider.

5. Data Sharing

We do not sell, rent, or trade personal information. We share data only:

With third-party service providers listed above, solely to operate the platform
With insurance payers, as directed by the clinic for eligibility and claims processing
As required by law, regulation, or legal process
To protect the rights, safety, or property of Ausbel Health, our users, or the public

6. Data Retention

Clinic and patient data: Retained as long as the clinic account is active, plus 30 days after trial expiration or account cancellation
Insurance transaction records: Retained for 7 years per healthcare industry requirements
Usage data: Retained for 12 months

7. Data Security

We implement industry-standard security measures including:

Encryption in transit and at rest
Role-based access controls
Automatic session timeout
Regular security assessments
HIPAA-compliant infrastructure and procedures

8. Your Rights

Clinic administrators may:

Access, update, or delete clinic and patient data through the platform
Export data upon request
Request account deletion by contacting support@ausbel.com

9. Cookies

We use essential cookies for authentication and session management. We do not use advertising or tracking cookies.

10. Children’s Privacy

Our platform is designed for healthcare providers and is not directed at individuals under 18. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email.

12. Contact Us

Ausbelle Trading Inc (DBA Ausbel Health)
Fullerton, CA
Email: support@ausbel.com